Next Consult, official Salesforce partner, and certSIGN, leader in electronic signature and electronic archiving solutions, announce the launch of the first qualified electronic signature solution integrated into the Salesforce ecosystem, while also ensuring the electronic archiving of documents according to the law. This partnership brings significant benefits through the use of the latest technologies to streamline sales processes, significantly contributing to the digital transformation of the business environment. .
Understanding Digital Signatures
A qualified electronic signature is the most secure type of electronic signature according to eIDAS Regulation 910/2014, being legally equivalent to a handwritten signature. Issuing a qualified electronic signature certificate involves identifying the future holder through remote video identification methods approved by the Romanian Digitization Authority.
This identification method is equivalent to physical presence and ensures identity verification. Applying this type of electronic signature to a document guarantees its authenticity and non-repudiation. Any subsequent modification is highlighted and leads to the invalidation of the applied electronic signatures.
According to a 2023 report by the European Investment Bank, there is a gap between the adoption of advanced digital technologies in businesses in Romania and Bulgaria compared to the EU average. This gap highlights a significant opportunity for companies in both Romania and Bulgaria to utilize innovative and highly secure digital solutions to enhance their competitiveness and operational efficiency.
"Today we are launching a new product, one that integrates two worlds: the world of commercial processes and the one of legal processes when it comes to generating and signing contracts, unified into a simplified, 100% digital experience for all involved stakeholders. Through our partnerships with certSIGN and Salesforce, we offer clients a simplified and accelerated method for marketing, sales, and digital contract signing with a qualified digital signature. This way, companies, whether B2B, B2C, or B2B2C, can focus more on customer needs and less on manually supporting customer-facing processes, which are now 100% digitized and automated with a new solution, in a secure and certified manner compliant with European standards."
Companies that use electronic signatures in sales close transactions over 40% faster, experience over 70% fewer compliance and security issues, and enjoy much higher customer satisfaction.
This aspect is relevant in the context of the European Union preparing for the regulatory framework of eIDAS 2.0, which mandates that 80% of EU citizens must have a recognized digital identity by 2030. Ensuring digital identity becomes essential for businesses and amplifies the need for digital transformation and the adoption of secure data security solutions through accredited trust service providers at the European Union level.
Accelerating Sales Processes
Through the partnership with Next Consult ensures the last piece of the puzzle so that the entire contracting process is 100% digital. Signing contracts with a qualified electronic signature integrated into the Salesforce platform significantly simplifies the sales process, eliminating traditional paper signatures, transmission costs, consumables, and the long duration of signing documents.
Integration with the certSIGN remote qualified electronic signature service paperLESS simplifies how Salesforce users apply signatures to documents, this being done directly in the platform by entering an SMS/T-OTP code. However, third parties signatures (customers, partners, suppliers, etc.) will be automatically initiated from within Salesforce, which allows them to sign via flowSIGN – certSIGN's remote signing platform.
Document signing can be done at any time and from any type of device with an internet connection. The flowSIGN application automatically manages the issued certificates, notifications, and the application of signatures on documents. Once signed, the final document is automatically saved in the Salesforce platform, with the option to send it to the electronic archive with legal value (according to Law 135/2007) provided by certSIGN.
This new integration will allow Salesforce clients to instantly obtain a remote qualified electronic signature for employees/partners/external clients, exclusively for signing documents/contracts in the sales or contracting process. In the end, both parties will have an electronically signed document in authentic form.
"The partnership between Next Consult highlights the commitment of both companies to support the digital transformation of medium-sized companies through secure and stable technological solutions. The integration of certSIGN's remote electronic signature solution into the Salesforce platform facilitates the complete digitalization of processes such as those in human resources, procurement, or commercial activities, and transforms document signing into a simplified and user-centered experience, improving signing times and eliminating paper. Furthermore, electronically signed documents have legal value, their data security is guaranteed, and the access to the signing platform is possible from any device and anywhere the signatories may be."
Benefits of Integrating Electronic Signatures
Integrating certSIGN's remote qualified electronic signature solutions with Salesforce offers numerous benefits: first, it ensures the highest level of security, protecting sensitive data and eliminating the risk of fraud.
Another significant benefit targets the efficiency of the signing process by eliminating repetitive stages and reducing administrative tasks related to printing documents, sending/receiving documents, verifying signatures, and managing documents from various sources (mail, courier, email).
Through this integration, document transmission, consumables, and transmission costs are significantly reduced, contributing to reducing the carbon footprint by complying with ESG policies.
The qualified electronic signature in the Salesforce ecosystem also accelerates the sales process, allowing sales teams to close more contracts in a shorter time, increasing productivity and overall revenue.
About Next Consult
Next Consult brings over 11 years of experience in digital transformation, having successfully completed over 400 projects in various sectors such as telecommunications, financial and banking sector, consumer goods, pharmaceuticals, and insurance. As an official Salesforce partner, Next Consult offers solid implementation and consulting services for Sales Cloud, Marketing Cloud, Service Cloud, Commerce Cloud, and Tableau products, helping companies optimize their processes and improve their performance.
About certSIGN
certSIGN, the provider of eIDAS trust services and electronic archiving at the national and international level, has already issued over 2 million qualified digital certificates for electronic signatures. The company's expertise positions it as a key player in the Romanian business environment by providing complex solutions that serve multiple industries: public administration, financial-banking, services, IT, retail, telecom, insurance, etc.
