Slide Service Cloud Read more Enjoy the most powerful and intelligent customer support platform in the world: Service Cloud.

Increase your agents’ productivity and efficiency with Service Cloud. They can quickly connect with all your customers support cases, have a holistic view of all interactions they had with your brand and increase department performance.

Slide Service Cloud Read more Enjoy the most powerful and intelligent customer support platform in the world.

Increase your agents’ productivity and efficiency with Service Cloud. They can quickly connect with all your customers support cases, have a holistic view of all interactions they had with your brand and increase department performance.

A new way for a better digital customer support experience!


Customer Service


Provide your customer support agents with tools that centralizes all information about customers, their interactions with your company and their needs. Your agents will have access to all information needed to respond efficiently to your customer requests.

Self Service


Offer customers a personalized self-service portal customized with your brand in which they can quickly identify the information they need, at any time, from any device. Customers can find answers to their questions, without contacting your customer support department.

Digital Channels


Stay in touch with your customers, on any communication channels. Whether we are talking about SMS, WhatsApp, Facebook Messenger, or other social platforms, you can provide support to quickly resolve and monitor customer cases. Increase customer support department efficiency and productivity with artificial intelligence.

Field Service


Manage the entire activity of your technical teams using one solution dedicated to optimizing and increasing their productivity. Field Service helps you get an overview of all cases opened by your clients, while automatically prioritizing the urgent ones. Field Service uses artificial intelligence and assigns the right teams to the right projects or cases.

Service Cloud Features


Agent Workspace

Salesforce Service Cloud offers your agents an intuitive platform with centralized information about your customers' journey. Provide your customer support department access to all the data and information you have about customers, collected from marketing or sales campaigns, for a better relationship management with them.

Case Management

Depending on the responsibilities and capabilities of each agent, Service Cloud automatically allocates customer cases to the best agent. For each type of case, build a series of steps that must be taken to solve it. Your agents will have all the information they need to meet customer requests and respond to them according to their expectations and your company’s policies.

Service Cloud Voice

Service Cloud Voice is an integrated tool in Salesforce Service Cloud used by call center departments. Your agents will have access to all available information about customers, simplifying the process of managing and solving their needs. Service Voice Cloud integrates with Amazon Connect, offering a smarter phone experience, IVR, call recording with CRM information and the ability to redirect calls to the right agents.

Knowledge management

Provide your agents with the information they need to respond correctly and timely to customers. Service Cloud is the platform where agents can identify documents, data, or information available to them, to resolve any type of request from customers. The artificial intelligence offered by Service Cloud suggests to the agents the articles or documents that must be browsed depending on the case in which they are working.

Telephony Integration

Integrate Service Cloud with your telephony platform and give agents access to all the information they need about customers before communicating to them. The phone number of each client will be transformed into a link and can be called with a single click.

Omni Channel Routing

Service Cloud is a smart tool used to increase customer support departments productivity. Service Cloud automatically transfers cases to the right agents, considering their knowledge and skills. Team managers will always have access to an overview of how agents are assigned and their availability.

Service Analytics

Provide visibility to your agents and teams with an intuitive analysis platform available in Service Cloud. Agents or managers will be able to build analyzes about number of closed or open cases, agent’s availability, time spent with clients or field team’s activity. The data from the analyzes are taken both from the Service Cloud and from other Salesforce solutions.

Service Process Automation

Build automated agent workflows to increase case processing speed and customer support productivity. Service Cloud allows you to implement recommended actions to guide agents in the process of solving a case. The agents’ work screen is intuitive, agile and adapts according to the step taken.
Salesforce – Service Cloud

How can Salesforce Service Cloud improve your customer support experience

With Service Cloud you can manage and centralize all the cases and needs of your clients. Service Cloud allows you to customize all the conversations you have with customers, offering recommendations and suggestions using artificial intelligence.

Clients

Our success

Slide ,, We realized that we need to improve not only the internal processes, but also to focus more on our customers and be able to offer them the services they are looking for, just when they need them. Salesforce has provided us not only with technology for digitalization, but also became a starting point in imposing a new way of working and transforming into a customer-oriented company. Claudiu Ascunseanu Regional Sales Manager at DPD Romania Slide ,, We wanted traceability for our overall sales strategy and a radiography of the evolution of our business. It is important for us to have a CRM that helps us know constantly where we are in terms of sales processes. Salesforce gives us such analysis and it helps us create a complete image of lead-opportunity conversion. Elena Chirila Commercial Director at GTS Romania Slide ,, I expected the "typical" IT experts to come and start showing us complex systems and incomprehensible codes. And Next Consult came and talked about business. And that impressed us a lot Vladimir Dichev CEO of CEZ Trade Slide ,, The choice of our partners was clear. Next Consult is a company that is not only a Salesforce GOLD partner but also a company with extensive experience in the field of management consulting. They understand IT and business. Svetla Nestorova Chairman of the Management Board
and CEO of Bulstrad Life part of Vienna Insurance Group

Our success

Slide ,, We realized that we need to improve not only the internal processes, but also to focus more on our customers and be able to offer them the services they are looking for, just when they need them. Salesforce has provided us not only with technology for digitalization, but also became a starting point in imposing a new way of working and transforming into a customer-oriented company. Claudiu Ascunseanu Regional Sales Slide ,, We wanted traceability for our overall sales strategy and a radiography of the evolution of our business. It is important for us to have a CRM that helps us know constantly where we are in terms of sales processes. Salesforce gives us such analysis and it helps us create a complete image of lead-opportunity conversion. Elena Chirila Commercial Director at GTS Romania Slide ,, I expected the "typical" IT experts to come and start showing us complex systems and incomprehensible codes. And Next Consult came and talked about business. And that impressed us a lot Vladimir Dichev CEO of CEZ Trade Slide ,, The choice of our partners was clear. Next Consult is a company that is not only a Salesforce GOLD partner but also a company with extensive experience in the field of management consulting. They understand IT and business. Svetla Nestorova Chairman of the Management Board
and CEO of Bulstrad Life part of Vienna Insurance Group