Commerce Cloud

Transform consumer experience at speed with the most scalable and future-proof platform for eCommerce

Salesforce Commerce Cloud is the world’s #1 eCommerce CRM, giving retailers the tools they need to work better, faster, and smarter. With Commerce Cloud, you can use data and intelligence to put your products at customers’ fingertips, wherever they are.

Commerce Cloud

Transform consumer experience at speed with the most scalable and future-proof platform for eCommerce.

Commerce Cloud is the world’s #1 eCommerce CRM, giving retailers the tools they need to work better, faster, and smarter. With Commerce Cloud, you can use data to put your products at customers’ fingertips, wherever they are.

B2C eCommerce platform

Curious to know how you can create a personalized experience for each customer who reaches your website?

Salesforce's eCommerce platform helps you launch personalized and engaging experiences for every customer. Displays products like those they have searched for in the past, lead them to the products they love, and give them an agile platform that incorporates a responsive data-driven design. With Commerce Cloud from Salesforce, you will offer seamless experiences on any mobile device, wherever your customers are.

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B2B eCommerce platform

Create personalized and unified experiences, start selling online faster and more efficiently.

The eCommerce platform for B2B companies from Salesforce helps you launch new digital channels faster to drive growth in your business. Adapt your business to the new digital requirements of the market and offer your customers the products they need in just a few clicks. Build a future-proof business model through self-service digital experiences that help reduce your costs and optimize your sales strategy.

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Commerce Cloud for B2C

A complete toolkit for quick sales

Get a complete toolkit with all the features needed to build a website from scratch with pages and designs that increase customer loyalty and conversion rate. Deliver personalized and engaging experiences to increase revenue and productivity.

Reduce abandoned carts

Show customers the products they love through web pages customized to their behavior. Enjoy features such as saved carts, optimized payment streams, and more ways to improve your conversion channel.

Order easily, pay quickly

Streamline the ordering process through flawless integration with a secure and seamless online payment solution. Increase the frequency of orders for your customers with simplistic order completion experiences through one-touch payment methods.

Go mobile and go everywhere

Create engaging mobile experiences with an inspiring design, easy to navigate and with a cohesive shopping experience. Provide your customers with relevant product recommendations through 1-to-1 product recommendations, predictive sorting, and personalized searches.

Combine online commerce with in-store commerce

Provide access to digital inventory and allow customers to place orders in any physical store. Extend digital capabilities where your customers need them and allow multiple ways to buy, deliver and purchase their favorite products.

From products to prices and catalogues

Enjoy new simplified selling methods for your products. Get a centralized image of all the products listed on the website and their prices. Create a product catalogue for multiple websites, multiple languages, multiple currencies, and multiple locations.

Launch campaigns faster with more consistent experiences

Build and launch innovative campaigns, promotions, and A/B testing based on consumer behavior, channel, and location — all without technical support. Prepare for the future with scalable, and AI-powered shopping recommendations.

Make the most of Digital 360

Connect Salesforce's eCommerce platform with other Salesforce products, such as sales, marketing, or service, and create a unified experience across all channels and get a 360-degree image of each customer.

Increase page rank and improve customer searches

Increase the ranking of web pages through SEO optimization strategies that will boost your website traffic quality and attract more customers. Optimize web pages on your website to fit your customer search intent and increase conversions.

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Commerce Cloud for B2B

Digital Commerce for more sales

Quickly launch new ways to capture opportunities through online commerce. Unlock the online channels for additional revenue purchases by creating a portal or a website tailored to market requirements and customer needs.

Keep customers loyal

Integrate your internal data and processes with the Commerce Cloud for more personalized experiences tailored to each customer. Use the data you have about your customer to optimize customer engagement and to predict their needs.

360-degree Omni channel experience

Use customer data to create personalized omnichannel experiences, regardless of the communication channel. Build a 360-degree image of each channel to build stronger, longer-lasting relationships.

Save time, sell more

Provide your customers with self-service tools, such as portals, where they can find the products they need, depending on their needs. Provide experiences automatically guided by customer preferences and save your time to build stronger strategies for your business.

Powerful tools for complex situations

Arm your sales representatives with powerful features such as re-ordering methods, hierarchical customer accounts, contract pricing, customized product catalogs, or fast digital purchasing methods.

Connect B2B customer experiences

Use the power of Salesforce platforms to connect all the information about the customer, whether it comes from sales, marketing, or service. Salesforce's artificial intelligence capabilities allow you to provide real-time buying recommendations tailored to each customer.

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Order Management - Automated, scaled, improved

Automated workflows

Create automated workflows to confirm orders and issue invoices based on internal processes. Build stocks based on supply chain workflows and the needs of your stores. Access real-time information on available stocks, costs, or other valuable data about your business. Provide your employees with the tools they need to supply quickly and easily, depending on the needs of each location or store. At the same time, allow your customers to choose the location from which they want to pick up the order, whether it's home delivery, showroom pickup, stores, or warehouses.

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Self-service commerce

Customers appreciate when they have the power to decide how the order is delivered or how their preferred products can be paid. Customers also prefer to have full control when it comes to customer service or product return. Streamline return or service processes, refunds, or other exchanges through order actions that customers can make at any time. Give them access to up-to-date information about their orders using self-service tools for tracking or modifying orders.

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#1 CRM in the world for eCommerce, Sales, Marketing or Service

Benefit from the capabilities of all Salesforce products and access unified and correlated customer information from marketing, service, sales, or eCommerce. Create automated workflows across all departments and streamline the work of all your teams. Build a 360-degree image of each client and visualize each interaction he or she has had with greater transparency.

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Clients

Our success

The choice of our partners was clear. Next Consult is a company that is not only a Salesforce GOLD partner but also a company with extensive experience in the field of management consulting. They understand IT and business.

Svetla Nestorova

Chairman of the Management Board
and CEO of Bulstrad Life part of Vienna Insurance Group

We tried to see where we are at in terms of benchmarking against the best practices. Thanks to the analysis that Next Consult provided us with, we could see how far behind we actually are.'
It was super important for us to find a partner that is not only good in the technical things but also understand the business and sales processes

Miroslav Slavov

Sales Manager for Western Bulgaria, Bultex 99

I expected the "typical" IT experts to come and start showing us complex systems and incomprehensible codes. And Next Consult came and talked about business. And that impressed us a lot

Vladimir Dichev

CEO of CEZ Trade

Our partnership with Next Consult has allowed us to completely refresh the company organization, forgetting the old way of working and turning to a management system that is up-to-date and responds to today's growth requirements.

Valentina Tsoneva

Finance Director of Economedia

The proven experience of Next Consult and the big number of successful projects are very important to us because we cannot risk any delay or bad work ethic. The fact that you have a partner that is as customer-oriented as you are, gives you significant assurance.

Dimitar Ivanov

VEGA Medical