Insights into the next era of customer relationships

Customer Expectations Drive a New Era of Smarter Engagement

  • AI Adoption Is on the Rise
  • The Age of the Customer Brings Elevated Expectations of Companies
  • Customers Are Willing to Share Data for Superior Experiences
AI Revolution Report

Businesses Embrace AI to Meet the Challenge

Over time, AI has the potential to become as ubiquitous as electricity or cloud computing. Data suggests we’re not there yet, however. While many companies expect to use AI, only a minority are using it today. During this transitional stage, the opportunity to use AI to win market share is open to every enterprise.