"We want to have a complete view of our customers' needs, to significantly improve their experience both with contracting and after-sales services, but also when the policy is activated and the compensation is granted. At the same time, this digital solution will provide our team with new resources to improve the points of interaction with customers".
Daniela Pene, Chief Commercial Officer, Generali Romania
"We are glad that we were able to collaborate with Generali Romania in this project that transforms the way the company looks at its customers, all done on a large scale, through digital processes. Ultimately, this effort aims to provide optimal counselling for clients and high-performance risk management solutions".
Liviu Carcia, CEO, Next Consult Romania
"For Generali, the implementation of the Salesforce CRM solution represents a step forward in the digitization process of our company. We are always looking for new solutions to simplify and unify the applications we have and I am delighted that we managed to complete a large project through an excellent collaboration between our colleagues and the partner Next Consult".
Ileana Damian, Chief Operations Officer, Generali Romania
"Our experience in implementing projects involving Salesforce solutions allows us to accelerate the digital journey of companies and customers alike. We have the common goal of building safe processes and to base business decisions on correct information, which will be reflected in a higher quality offered to clients".
Orlin Dochev, CEO, Next Consult Bulgaria