Generative AI might seem like science fiction, but it has the potential to change the way we work for the better, and this includes service.

Today, AI is increasingly part of customer service toolkits. AI supercharges productivity for service teams by offering intelligent, data-driven recommendations that help agents stay focused on the customer.

Automation and AI indeed have the capacity to enable personalized service via a unified view of the customer.

Keep up the pace with the latest news regarding AI innovations from the world's CRM specialist, Salesforce!