We’ve all heard about the importance of digital transformation. In a global economy, the pandemic has accelerated changes that have already begun and forced companies in every industry to become digitally-first. As a result, customers will continue to gravitate toward businesses that provide more choices and offer personalized services.
Buyers have become more comfortable making purchases—even large B2B ones—online and are looking for self-service options. For example, subscriptions and usage-based billing are new revenue streams that have arisen as a result of digital transformation's accelerated timelines. But all these changing market conditions require a real-time monitoring of business health and quick adjustments to marketing strategies. And for that, companies need powerful monitoring tools, to update information in real time, and then provide access to them for all those in need.
All of this requires companies to update or roll out new sales processes and sales tools, such a CRM for sales departments. But it is very important that the data from and about customers to be seamlessly integrated into these solutions, and users to be able to use them easily. Reps don’t have time or tolerance for fragmented solutions and process inefficiency. Tech stacks that force them to switch between systems or re-enter data aren't appealing to them. For a unified customer experience, sales reps must remain in touch with the rest of the organization despite the fact that sales was in many ways the first remote team.
This enables you to build a 360˚ view of each customer—from direct sales to partner sales, from inquiry to invoice, from customer promise to customer success. Rather than stitching together dashboards across different point solutions, now you can see the big picture in one place. With total visibility across your forecast and revenue KPIs, you can make data-driven decisions in real time.
Integrate all your sales channels on a single platform for a consistent customer experience and ensure customer engagement at every touchpoint, so reps can develop trust with customers.
Utilize an easy-to-use analytics platform and embedded artificial intelligence in every sales process to unlock new growth opportunities.
Automate the revenue lifecycle from quote to order to invoice, boosting sales velocity while also ensuring compliance with business rules and accounting regulations.
Global Technical Services, the largest developer and technology integrator in Romania, chose Sales Cloud as a CRM platform for sales and was tasked with changing the company’s sales technology to create a digital connection between the internal processes and the entire ecosystem of customers and opportunities. GTS chose Salesforce as a CRM for sales solution in order to keep up with the needs of an increasingly digital-first customer base.
Next Consult implemented Salesforce CRM for sales to create a single source of truth and to centralize all data in an agile digital platform. After an implementation of only 2 months, GTS was able to access up-to-date information about each ongoing opportunity and align employees with a unique sales process, digitalized, responsive, and efficient for the entire organization. In addition, GTS received a CRM for sales platform that gave them the opportunity to optimize the way the sales team operates and to develop innovative processes to improve the work experience.
With a digital-first CRM for sales platform, organizations can increase income and improve customer satisfaction across all touchpoints and revenue streams.
Sales Cloud – CRM for sales offers a 360-degree view of customers and embedded AI to power every aspect of sales - from smart territory planning to rep coaching and accurate forecasting.
Organizations can start fast with essentials, simplify scale with industry solutions, and then grow as their business expands and more sales reps come on board.
Sales Cloud is built on long-lasting relationships with the #1 CRM from Salesforce, the world’s largest partner ecosystem, and a community of over 2,000,000 users.
Whether it is about building rapport over a virtual conference call or understanding if an in-person visit is appropriate, Sales Cloud provides the solution. At the same time, managers can analyze and determine the best practices for the team and make sure every member in it is feeling supported and motivated.
As a Salesforce official reseller that specializes in Telecom, Banking, Insurance, Food & Beverage, Pharma, Aviation, Online, Utilities, Government, Ports, Holdings, Gaming industries and with teams certified in all Salesforce areas: Salesforce Sales, Marketing Cloud (B2B and B2C), Service Cloud, Community, Platform, Heroku, Commerce Cloud, Next Consult can implement Sales Cloud quickly and efficiently. We’ll help you not only adapt to the “new normal” but thrive in the era of the digital-first customer.